Telephone Consumer Protection Act 47 U.S.C. § 227 tcpa-rules.pdf (fcc.gov)
SEC. 227. [47 U.S.C. 227] RESTRICTIONS ON THE USE OF TELEPHONE EQUIPMENT
(a) DEFINITIONS.—As used in this section—
(1) The term “automatic telephone dialing system” means equipment which has the
capacity—
(A) to store or produce telephone numbers to be called, using a random or
sequential number generator; and
(B) to dial such numbers.
(2) The term “established business relationship”, for purposes only of subsection
(b)(1)(C)(i), shall have the meaning given the term in section 64.1200 of title 47, Code of
Federal Regulations, as in effect on January 1, 2003, except that—
(A) such term shall include a relationship between a person or entity and a
business subscriber subject to the same terms applicable under such section to a
relationship between a person or entity and a residential subscriber; and
B) an established business relationship shall be subject to any time limitation
established pursuant to paragraph (2)(G)).
(3) The term “telephone facsimile machine” means equipment which has the capacity (A)
to transcribe text or images, or both, from paper into an electronic signal and to transmit
that signal over a regular telephone line, or (B) to transcribe text or images (or both) from
an electronic signal received over a regular telephone line onto paper.
(4) The term “telephone solicitation” means the initiation of a telephone call or message
for the purpose of encouraging the purchase or rental of, or investment in, property,
goods, or services, which is transmitted to any person, but such term does not include a
call or message (A) to any person with that person’s prior express invitation or
permission, (B) to any person with whom the caller has an established business
relationship, or (C) by a tax exempt nonprofit organization.
(5) The term “unsolicited advertisement” means any material advertising the commercial
availability or quality of any property, goods, or services which is transmitted to any
person without that person’s prior express invitation or permission, in writing or
otherwise.
(b) RESTRICTIONS ON THE USE OF AUTOMATED TELEPHONE EQUIPMENT.—
(1) PROHIBITIONS.—It shall be unlawful for any person within the United States, or any
person outside the United States if the recipient is within the United States—
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(A) to make any call (other than a call made for emergency purposes or made
with the prior express consent of the called party) using any automatic telephone
dialing system or an artificial or prerecorded voice—
(i) to any emergency telephone line (including any “911” line and any
emergency line of a hospital, medical physician or service office, health
care facility, poison control center, or fire protection or law enforcement
agency);
(ii) to the telephone line of any guest room or patient room of a hospital,
health care facility, elderly home, or similar establishment; or
(iii) to any telephone number assigned to a paging service, cellular
telephone service, specialized mobile radio service, or other radio
common carrier service, or any service for which the called party is
charged for the call;
(B) to initiate any telephone call to any residential telephone line using an
artificial or prerecorded voice to deliver a message without the prior express
consent of the called party, unless the call is initiated for emergency purposes or
is exempted by rule or order by the Commission under paragraph (2)(B);
(C) to use any telephone facsimile machine, computer, or other device to send, to
a telephone facsimile machine, an unsolicited advertisement to a telephone
facsimile machine, unless—
(i) the unsolicited advertisement is from a sender with an established
business relationship with the recipient;
(ii) the sender obtained the number of the telephone facsimile machine
through—
(I) the voluntary communication of such number, within the
context of such established business relationship, from the
recipient of the unsolicited advertisement, or
(II) a directory, advertisement, or site on the Internet to which the
recipient voluntarily agreed to make available its facsimile number
for public distribution,
except that this clause shall not apply in the case of an unsolicited
advertisement that is sent based on an established business relationship
with the recipient that was in existence before July 9, 2005, if the sender
possessed the facsimile machine number of the recipient before such date
of enactment; and
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(iii) the unsolicited advertisement contains a notice meeting the
requirements under paragraph (2)(D),
except that the exception under clauses (i) and (ii) shall not apply with respect to
an unsolicited advertisement sent to a telephone facsimile machine by a sender to
whom a request has been made not to send future unsolicited advertisements to
such telephone facsimile machine that complies with the requirements under
paragraph (2)(E); or
(D) to use an automatic telephone dialing system in such a way that two or more
telephone lines of a multi-line business are engaged simultaneously.
(2) REGULATIONS; EXEMPTIONS AND OTHER PROVISIONS.—The Commission shall
prescribe regulations to implement the requirements of this subsection. In implementing
the requirements of this subsection, the Commission—
(A) shall consider prescribing regulations to allow businesses to avoid receiving
calls made using an artificial or prerecorded voice to which they have not given
their prior express consent;
(B) may, by rule or order, exempt from the requirements of paragraph (1)(B) of
this subsection, subject to such conditions as the Commission may prescribe—
(i) calls that are not made for a commercial purpose; and
(ii) such classes or categories of calls made for commercial purposes as
the Commission determines—
(I) will not adversely affect the privacy rights that this section is
intended to protect; and
(II) do not include the transmission of any unsolicited
advertisement;
(C) may, by rule or order, exempt from the requirements of paragraph (1)(A)(iii)
of this subsection calls to a telephone number assigned to a cellular telephone
service that are not charged to the called party, subject to such conditions as the
Commission may prescribe as necessary in the interest of the privacy rights this
section is intended to protect;
(D) shall provide that a notice contained in an unsolicited advertisement complies
with the requirements under this subparagraph only if—
(i) the notice is clear and conspicuous and on the first page of the
unsolicited advertisement;
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(ii) the notice states that the recipient may make a request to the sender of
the unsolicited advertisement not to send any future unsolicited
advertisements to a telephone facsimile machine or machines and that
failure to comply, within the shortest reasonable time, as determined by
the Commission, with such a request meeting the requirements under
subparagraph (E) is unlawful;
(iii) the notice sets forth the requirements for a request under subparagraph
(E);
(iv) the notice includes—
(I) a domestic contact telephone and facsimile machine number for
the recipient to transmit such a request to the sender; and
(II) a cost-free mechanism for a recipient to transmit a request
pursuant to such notice to the sender of the unsolicited
advertisement; the Commission shall by rule require the sender to
provide such a mechanism and may, in the discretion of the
Commission and subject to such conditions as the Commission
may prescribe, exempt certain classes of small business senders,
but only if the Commission determines that the costs to such class
are unduly burdensome given the revenue generated by such small
businesses;
(v) the telephone and facsimile machine numbers and the cost-free
mechanism set forth pursuant to clause (iv) permit an individual or
business to make such a request at any time on any day of the week; and
(vi) the notice complies with the requirements of subsection (d);
(E) shall provide, by rule, that a request not to send future unsolicited
advertisements to a telephone facsimile machine complies with the requirements
under this subparagraph only if—
(i) the request identifies the telephone number or numbers of the telephone
facsimile machine or machines to which the request relates;
(ii) the request is made to the telephone or facsimile number of the sender
of such an unsolicited advertisement provided pursuant to subparagraph
(D)(iv) or by any other method of communication as determined by the
Commission; and
(iii) the person making the request has not, subsequent to such request,
provided express invitation or permission to the sender, in writing or
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
otherwise, to send such advertisements to such person at such telephone
facsimile machine;
(F) may, in the discretion of the Commission and subject to such conditions as the
Commission may prescribe, allow professional or trade associations that are taxexempt nonprofit organizations to send unsolicited advertisements to their
members in furtherance of the association’s tax-exempt purpose that do not
contain the notice required by paragraph (1)(C)(iii), except that the Commission
may take action under this subparagraph only—
(i) by regulation issued after public notice and opportunity for public
comment; and
(ii) if the Commission determines that such notice required by paragraph
(1)(C)(iii) is not necessary to protect the ability of the members of such
associations to stop such associations from sending any future unsolicited
advertisements; and
(G)(i) may, consistent with clause (ii), limit the duration of the existence of an
established business relationship, however, before establishing any such limits,
the Commission shall—
(I) determine whether the existence of the exception under
paragraph(1)(C) relating to an established business relationship has
resulted in a significant number of complaints to the Commission
regarding the sending of unsolicited advertisements to telephone
facsimile machines;
(II) determine whether a significant number of any such
complaints involve unsolicited advertisements that were sent on
the basis of an established business relationship that was longer in
duration that the Commission believes is consistent with the
reasonable expectations of consumers;
(III) evaluate the costs to senders of demonstrating the existence of
an established business relationship within a specified period of
time and the benefits to recipients of establishing a limitation on
such established business relationship; and
(IV) determine whether with respect to small businesses, the costs
would not be unduly burdensome; and
(ii) may not commence a proceeding to determine whether to limit the
duration of the existence of an established business relationship before the
expiration of the 3-month period that begins on July 9, 2005.
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(3) PRIVATE RIGHT OF ACTION.—A person or entity may, if otherwise permitted by the
laws or rules of court of a State, bring in an appropriate court of that State—
(A) an action based on a violation of this subsection or the regulations prescribed
under this subsection to enjoin such violation,
(B) an action to recover for actual monetary loss from such a violation, or to
receive $500 in damages for each such violation, whichever is greater, or
(C) both such actions.
If the court finds that the defendant willfully or knowingly violated this
subsection or the regulations prescribed under this subsection, the court may, in
its discretion, increase the amount of the award to an amount equal to not more
than 3 times the amount available under subparagraph (B) of this paragraph.
(c) PROTECTION OF SUBSCRIBER PRIVACY RIGHTS.—
(1) RULEMAKING PROCEEDING REQUIRED.— Within 120 days after December 20, 1991,
the Commission shall initiate a rulemaking proceeding concerning the need to protect
residential telephone subscribers’ privacy rights to avoid receiving telephone solicitations
to which they object. The proceeding shall—
(A) compare and evaluate alternative methods and procedures (including the use
of electronic databases, telephone network technologies, special directory
markings, industry-based or company-specific “do not call” systems, and any
other alternatives, individually or in combination) for their effectiveness in
protecting such privacy rights, and in terms of their cost and other advantages and
disadvantages;

(B) evaluate the categories of public and private entities that would have the
capacity to establish and administer such methods and procedures;
(C) consider whether different methods and procedures may apply for local
telephone solicitations, such as local telephone solicitations of small businesses or
holders of second class mail permits;
(D) consider whether there is a need for additional Commission authority to
further restrict telephone solicitations, including those calls exempted under
subsection (a)(3) of this section, and, if such a finding is made and supported by
the record, propose specific restrictions to the Congress; and

(E) develop proposed regulations to implement the methods and procedures that
the Commission determines are most effective and efficient to accomplish the
purposes of this section.
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(2) REGULATIONS.— Not later than 9 months after December 20, 1991, the Commission
shall conclude the rulemaking proceeding initiated under paragraph (1) and shall
prescribe regulations to implement methods and procedures for protecting the privacy
rights described in such paragraph in an efficient, effective, and economic manner and
without the imposition of any additional charge to telephone subscribers.
(3) USE OF DATABASE PERMITTED.—The regulations required by paragraph (2) may
require the establishment and operation of a single national database to compile a list of
telephone numbers of residential subscribers who object to receiving telephone
solicitations, and to make that compiled list and parts thereof available for purchase. If
the Commission determines to require such a database, such regulations shall—
(A) specify a method by which the Commission will select an entity to administer
such database;
(B) require each common carrier providing telephone exchange service, in
accordance with regulations prescribed by the Commission, to inform subscribers
for telephone exchange service of the opportunity to provide notification, in
accordance with regulations established under this paragraph, that such subscriber
objects to receiving telephone solicitations;
(C) specify the methods by which each telephone subscriber shall be informed, by
the common carrier that provides local exchange service to that subscriber, of (i)
the subscriber’s right to give or revoke a notification of an objection under
subparagraph (A), and (ii) the methods by which such right may be exercised by
the subscriber;
(D) specify the methods by which such objections shall be collected and added to
the database;
(E) prohibit any residential subscriber from being charged for giving or revoking
such notification or for being included in a database compiled under this section;
(F) prohibit any person from making or transmitting a telephone solicitation to the
telephone number of any subscriber included in such database;
(G) specify (i) the methods by which any person desiring to make or transmit
telephone solicitations will obtain access to the database, by area code or local
exchange prefix, as required to avoid calling the telephone numbers of subscribers
included in such database; and (ii) the costs to be recovered from such persons;
(H) specify the methods for recovering, from persons accessing such database, the
costs involved in identifying, collecting, updating, disseminating, and selling, and
other activities relating to, the operations of the database that are incurred by the
entities carrying out those activities;
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(I) specify the frequency with which such database will be updated and specify
the method by which such updating will take effect for purposes of compliance
with the regulations prescribed under this subsection;
(J) be designed to enable States to use the database mechanism selected by the
Commission for purposes of administering or enforcing State law;
(K) prohibit the use of such database for any purpose other than compliance with
the requirements of this section and any such State law and specify methods for
protection of the privacy rights of persons whose numbers are included in such
database; and
(L) require each common carrier providing services to any person for the purpose
of making telephone solicitations to notify such person of the requirements of this
section and the regulations thereunder.
(4) CONSIDERATIONS REQUIRED FOR USE OF DATABASE METHOD.—If the Commission
determines to require the database mechanism described in paragraph (3), the
Commission shall—
(A) in developing procedures for gaining access to the database, consider the
different needs of telemarketers conducting business on a national, regional, State,
or local level;
(B) develop a fee schedule or price structure for recouping the cost of such
database that recognizes such differences and—
(i) reflect the relative costs of providing a national, regional, State, or local
list of phone numbers of subscribers who object to receiving telephone
solicitations;
(ii) reflect the relative costs of providing such lists on paper or electronic
media; and
(iii) not place an unreasonable financial burden on small businesses; and
(C) consider (i) whether the needs of telemarketers operating on a local basis
could be met through special markings of area white pages directories, and (ii) if
such directories are needed as an adjunct to database lists prepared by area code
and local exchange prefix.
(5) PRIVATE RIGHT OF ACTION.—A person who has received more than one telephone call
within any 12-month period by or on behalf of the same entity in violation of the
regulations prescribed under this subsection may, if otherwise permitted by the laws or
rules of court of a State bring in an appropriate court of that State—
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(A) an action based on a violation of the regulations prescribed under this
subsection to enjoin such violation,
(B) an action to recover for actual monetary loss from such a violation, or to
receive up to $500 in damages for each such violation, whichever is greater, or
(C) both such actions.
It shall be an affirmative defense in any action brought under this paragraph that the
defendant has established and implemented, with due care, reasonable practices and
procedures to effectively prevent telephone solicitations in violation of the regulations
prescribed under this subsection. If the court finds that the defendant willfully or
knowingly violated the regulations prescribed under this subsection, the court may, in its
discretion, increase the amount of the award to an amount equal to not more than 3 times
the amount available under subparagraph (B) of this paragraph.
(6) RELATION TO SUBSECTION (b).—The provisions of this subsection shall not be
construed to permit a communication prohibited by subsection (b).
(d) TECHNICAL AND PROCEDURAL STANDARDS.—
(1) PROHIBITION.—It shall be unlawful for any person within the United States—
(A) to initiate any communication using a telephone facsimile machine, or to
make any telephone call using any automatic telephone dialing system, that does
not comply with the technical and procedural standards prescribed under this
subsection, or to use any telephone facsimile machine or automatic telephone
dialing system in a manner that does not comply with such standards; or
(B) to use a computer or other electronic device to send any message via a
telephone facsimile machine unless such person clearly marks, in a margin at the
top or bottom of each transmitted page of the message or on the first page of the
transmission, the date and time it is sent and an identification of the business,
other entity, or individual sending the message and the telephone number of the
sending machine or of such business, other entity, or individual.
(2) TELEPHONE FACSIMILE MACHINES.—The Commission shall revise the regulations
setting technical and procedural standards for telephone facsimile machines to require
that any such machine which is manufactured after one year after December 20, 1991
clearly marks, in a margin at the top or bottom of each transmitted page or on the first
page of each transmission, the date and time sent, an identification of the business, other
entity, or individual sending the message, and the telephone number of the sending
machine or of such business, other entity, or individual.
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(3) ARTIFICIAL OR PRERECORDED VOICE SYSTEMS.—The Commission shall prescribe
technical and procedural standards for systems that are used to transmit any artificial or
prerecorded voice message via telephone. Such standards shall require that—
(A) all artificial or prerecorded telephone messages (i) shall, at the beginning of
the message, state clearly the identity of the business, individual, or other entity
initiating the call, and (ii) shall, during or after the message, state clearly the
telephone number or address of such business, other entity, or individual; and
(B) any such system will automatically release the called party’s line within 5
seconds of the time notification is transmitted to the system that the called party
has hung up, to allow the called party’s line to be used to make or receive other
calls.
(e) EFFECT ON STATE LAW.—
(1) STATE LAW NOT PREEMPTED.—Except for the standards prescribed under subsection
(d) and subject to paragraph (2) of this subsection, nothing in this section or in the
regulations prescribed under this section shall preempt any State law that imposes more
restrictive intrastate requirements or regulations on, or which prohibits—
(A) the use of telephone facsimile machines or other electronic devices to send
unsolicited advertisements;
(B) the use of automatic telephone dialing systems;
(C) the use of artificial or prerecorded voice messages; or
(D) the making of telephone solicitations.
(2) STATE USE OF DATABASES.—If, pursuant to subsection (c)(3), the Commission
requires the establishment of a single national database of telephone numbers of
subscribers who object to receiving telephone solicitations, a State or local authority may
not, in its regulation of telephone solicitations, require the use of any database, list, or
listing system that does not include the part of such single national database that relates to
such State.
(f) ACTIONS BY STATES.—
(1) AUTHORITY OF STATES.—Whenever the attorney general of a State, or an official or
agency designated by a State, has reason to believe that any person has engaged or is
engaging in a pattern or practice of telephone calls or other transmissions to residents of
that State in violation of this section or the regulations prescribed under this section, the
State may bring a civil action on behalf of its residents to enjoin such calls, an action to
recover for actual monetary loss or receive $500 in damages for each violation, or both
such actions. If the court finds the defendant willfully or knowingly violated such
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
regulations, the court may, in its discretion, increase the amount of the award to an
amount equal to not more than 3 times the amount available under the preceding
sentence.
(2) EXCLUSIVE JURISDICTION OF FEDERAL COURTS.—The district courts of the United
States, the United States courts of any territory, and the District Court of the United
States for the District of Columbia shall have exclusive jurisdiction over all civil actions
brought under this subsection. Upon proper application, such courts shall also have
jurisdiction to issue writs of mandamus, or orders affording like relief, commanding the
defendant to comply with the provisions of this section or regulations prescribed under
this section, including the requirement that the defendant take such action as is necessary
to remove the danger of such violation. Upon a proper showing, a permanent or
temporary injunction or restraining order shall be granted without bond.
(3) RIGHTS OF COMMISSION.—The State shall serve prior written notice of any such civil
action upon the Commission and provide the Commission with a copy of its complaint,
except in any case where such prior notice is not feasible, in which case the State shall
serve such notice immediately upon instituting such action. The Commission shall have
the right (A) to intervene in the action, (B) upon so intervening, to be heard on all matters
arising therein, and (C) to file petitions for appeal.
(4) VENUE; SERVICE OF PROCESS.—Any civil action brought under this subsection in a
district court of the United States may be brought in the district wherein the defendant is
found or is an inhabitant or transacts business or wherein the violation occurred or is
occurring, and process in such cases may be served in any district in which the defendant
is an inhabitant or where the defendant may be found.
(5) INVESTIGATORY POWERS.—For purposes of bringing any civil action under this
subsection, nothing in this section shall prevent the attorney general of a State, or an
official or agency designated by a State, from exercising the powers conferred on the
attorney general or such official by the laws of such State to conduct investigations or to
administer oaths or affirmations or to compel the attendance of witnesses or the
production of documentary and other evidence.
(6) EFFECT ON STATE COURT PROCEEDINGS.—Nothing contained in this subsection shall
be construed to prohibit an authorized State official from proceeding in State court on the
basis of an alleged violation of any general civil or criminal statute of such State.
(7) LIMITATION.—Whenever the Commission has instituted a civil action for violation of
regulations prescribed under this section, no State may, during the pendency of such
action instituted by the Commission, subsequently institute a civil action against any
defendant named in the Commission’s complaint for any violation as alleged in the
Commission’s complaint.
(8) DEFINITION.—As used in this subsection, the term “attorney general” means the chief
legal officer of a State.
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(g) JUNK FAX ENFORCEMENT REPORT.—The Commission shall submit an annual report to
Congress regarding the enforcement during the past year of the provisions of this section relating
to the sending of unsolicited advertisements to telephone facsimile machines, which report shall
include—
(1) the number of complaints received by the Commission during such year alleging that
a consumer received an unsolicited advertisement via telephone facsimile machine in
violation of the Commission’s rules;
(2) the number of citations issued by the Commission pursuant to section 503 during the
year to enforce any law, regulation, or policy relating to sending of unsolicited
advertisements to telephone facsimile machines;
(3) the number of notices of apparent liability issued by the Commission pursuant to
section 503 during the year to enforce any law, regulation, or policy relating to sending of
unsolicited advertisements to telephone facsimile machines;
(4) for each notice referred to in paragraph (3)—
(A) the amount of the proposed forfeiture penalty involved;
(B) the person to whom the notice was issued;
(C) the length of time between the date on which the complaint was filed and the
date on which the notice was issues; and
(D) the status of the proceeding;
(5) the number of final orders imposing forfeiture penalties issues pursuant to section 503
during the year to enforce any law, regulation, or policy relating to sending of unsolicited
advertisements to telephone facsimile machines;
(6) for each forfeiture order referred to in paragraph (5)—
(A) the amount of the penalty imposed by the order;
(B) the person to whom the order was issued;
(C) whether the forfeiture penalty has been paid; and
(D) the amount paid;
(7) for each case in which a person has failed to pay a forfeiture penalty imposed by such
a final order, whether the Commission referred such matter for recovery of the penalty;
and
This summary of the Telephone Consumer Protection Act (47 U.S.C. § 227) is provided for
convenience only. Individuals should also refer to the United States Code at
http://www.gpoaccess.gov.
(8) for each case in which the Commission referred such an order for recovery—
(A) the number of days from the date the Commission issued such order to the
date of such referral
(B) whether an action has been commenced to recover the penalty, and if so, the
number of days from the date the Commission referred such order for recovery to
the date of such commencement; and
(C) whether the recovery action resulted in collection of any amount, and if so,
the amount collected.

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